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Toyota-backed truckmaker leans on service network

Toyota-backed truckmaker Archion is betting that its repair and aftersales network can help it compete with Chinese electric-vehicle rivals, the Financial Times reported. The company said recent flooding in Thailand highlighted the value of service quality, making support after a sale a central part of its strategy rather than relying only on vehicle pricing.

Why it matters

Service capacity may become a decisive competitive advantage as lower-cost Chinese manufacturers expand into established commercial-vehicle markets.

Sources

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